FAQ

All you need to know about planning your next bike tour in Portugal!

Preparing for a trip

Your ride, your rules! You are free to ride as many kilometers as you'd like or none at all. Every ride is designed to have shorter and longer options, to satisfy every type of rider. Rider who want to challenge themselves will be invited to overcome certain obstacles, while other may simply like to get on board of our luxury vehicles in the middle of the ride or simply choose to go on their holidays with an E-bike. If you feel like having a recovery day instead of riding and want to spend the afternoon by the pool, you are welcome to do so!

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Our cycling trips already have included the use of high-end bicycles and gear. If you have any specific needs regarding your bikes, please contact us through our form or send us an e-mail at ridewithus @ liveloveride.pt 

Please ckick here to check our road, mountain bike and e-bike fleet for 2015.

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We invite you to bring your own bike for the ride! However, in every Live love Ride Portugal experience, we provide our guests with high-end road, mountain or e-bikes, for a better comfort and experience. If you have a special request on a specific bike, please contact us.

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At Live love Ride Portugal, our aim is to provide an amazing experience so that you can enjoy and discover the country without a hassle and at your own pace. You can choose to go in one of our All-included tours, half-board ones or even self-guided rides, but the quality level of service, bicycles, gear and carefull tour design is present in all of them. Please check your tour catalog to see what's included in each one of them!

Ammenities we can offer in our tours:

/ Transfer from airport/hotel to the start of the ride;
/ Daily Guided bike tours with expert guides and riders, adapted to your pace;
/ All accommodations in 5 star or charm hotels or similar;
/ All gourmet dinners throught yhr rides, in the best local restaurants and hotels;
/ All lunches or gourmet pic-nics during the rides;
/ Entrance in all museums, wineries and other special experiences during the rides;
/ High end road or mountain bicycle rent, GPS devices, helmets and complimentary equipment (jersey & bib short);
/ Access to SPA treatment whenever possible;
/ Surpride gift bag
/ Mechanical support, throughout the rides;
/ Car and passenger support throughout all the rides;
/ Transfer of guests and bags between hotels;
/ Riding experience insurance;
/ Aditional surprises

Whenever you plan a ride with us, you'll receive a day-to-day itinerary from our agents, with information on these specific details.

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Although we do provide a cycling jersey and bib short for everyone of our guests, in order to prepare yourself for a Live love Ride portugal experience, we recommend the following gear and clothing:

Luggage:

1 suitcase and 1 carry-on per person - we will provide an extra bag for you to carry your essentials with you along the ride;

General Clothing

Bathing suit and sandals;

Walking shoes/sandals;

Evening and casual wear;

Cycling Gear:

Cycling bib shorts

Cycling jersey

Cycling socks

Cycling shoes and pedals - please inform us of your preference, so we can setup your bike in advance;

Cycling gloves;

Helmet - we provide our own helmets, but you are free to bring your own;

Saddle we provide our own helmets, but you are free to bring your own;

Wind Jacket;

Arm and leg warmers;

 

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Yes you can! Your non-cyclist friends and family  can choose to use an e-bike fleet or simply travel in style in our premium vans, and we are delighted to customize the ride with aditional activities for their leisure.

You are invited to bring your kids with you for our family designed experiences. Please view our family experience at or contac ut at ridewithus @ liveloveride.pt for more information.

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Booking a trip

There are many ways you can plan a trip with Live love Ride:

.1 Choose your preferred ride from our ride menu and choose the "plan your ride" option so we can get in contact with you with a detailed, day-to-day itinerary of your preferred ride;

.2 Customize your ride, filling in our "create your ride" form, so we can get in contact with more information;

.3 Filling in our general contact form here, or simply sending us an e-mail at ridewithus @ liveloveride.pt 

We will never book your trip without contacting you first, to make sure we plan it according to your needs, so you and your group will have the best cycling holidays of your life.

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After having planned your ride and contacting your agents, you will be given all the information to place your reservation.

Our agent will then confirm hotels, bicycle, etc. We require 50% of the value for booking and reservation of all hotels 90 days prior to the trip, whereas the remainder is due 7 days before the start date of tour tour time of the booking. If you reserve your trip less than 90 days before the departure, the full value is due at the time of booking. Once your booking is complete you will receive an e-mail confirmation with important information regarding your trip.

 

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We use Anyguide as our online payment platform for all final clients. All major credit and debit cards are accepted in this platform, including Visa, MasterCard, American Express, JCB, Discover and Diners Club.

Upon booking of the tour, we will send you a link to an Anyguide invoice, in which you can pay and confirm your booking.

AnyGuide banks with First Republic Bank which has been serving businesses across the US for over 30 years and is FDIC insured by the US government. AnyGuide uses Stripe to process payments from clients and to pay out to partners. It\'s the same service that most international tech companies use - including Twitter, Lyft, Pinterest, and Kickstarter. Stripe processes billions of dollars per year for mobile apps and tech companies and our client\'s money is earmarked so as not to get confused with other partners\' payments. (Guests can also know for certain that our checkout pages are secure due to the https:// displayed in the address bar).

If you prefer to pay by bank transfer, please contact us so we can share our details, as we are available to do so.

 

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If you need to cancel or change your bike tour due to unexpected circumstances, our cancellation policy let's you reschedule your tour adventure for future dates, according to the information below:

Cancellation requested 120 days before tour:
80% of the value already paid is refunded. 20% discount is awarded in a future tour of the same value, to be booked with Live Love Ride within 1 year of the original booking date;

Cancellation requested between 119 to 90 days:
60% of the value already paid is refunded. 25% discount is awarded in a future tour of the same value, to be booked with Live Love Ride within 1 year of the original booking date;

Cancellation requested between 31 to 60 days:
40% of the value already paid is refunded. 25% discount is awarded in a future tour of the same value, to be booked with Live Love Ride within 1 year of the original booking date;

Cancellation requested 30 days, or less, before the tour:
No refunds; 25% discount is awarded in a future tour of the same value, to be booked with Live Love Ride within 1 year of the original booking date;

 

 

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We invite you to customize your own travel itinerary in Portugal. Simply use the "Customize my ride" form here, so we can have a better idea of what suits you best, describing your preffered experiences. We'll then get in touch, and plan your ride according to your needs!

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Yes, you can schedule a private tour specifically for your group, or choose one of our pre-existent tours, making them private and unacessible to other participants. Please contact us through our form with your requests or simply send us an e-mail at ridewithus @ liveloveride.pt with your needs!

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