Cancellation Policy
Our cancellation policy makes it as easy as possible to change your walking tour to different dates or destinations. Even in uncertain times, you can rely on us to provide flexibility so you can book your trip with confidence. Your trip deposit is fully transferable up until 30 days before departure, and your deposit on file does not expire. Below you will find all options to choose either a refund or future trip credit based on your cancellation date. If you have any doubts, just contact us.
STANDARD CANCELLATION POLICY(applies to all standard self-guided, guided, or premium tours):
| Nr of Days to Start Date | Cancellation Option (refund) Cancellation Fee |
Postponement Option Future Trip Credit |
|---|---|---|
| More Than 120 Days | No cancellation fee. Full refund. | 100% of deposit |
| 120-91 Days | Cancellation fee of 40% of your deposit. Remaining value refunded. | 100% of deposit |
| 90-31 Days | Cancellation fee of 60% of your deposit. Remaining value refunded. | 100% of deposit |
| 30 Days or Less | Cancellation fee of 100% of trip price. No refunds. | 50% of deposit |
Custom trip cancellation policy:
If Live Love Ride decides to cancel a tour:
Live Love Ride does not typically cancel a trip once it is guaranteed. However, due to the ongoing Coronavirus situation, we will consider cancelling a trip in the 30 days prior to the tour start date based on information provided from the Portuguese Government or the Portuguese National Health Directorate (Direcção Geral da Saúde). If Live Love Ride cancels a tour according to the information from one of the institutions above mentioned, we will transfer all your credit with us for you to use as future trip credit, which does not expire. In the event of cancellation, Live Love Ride is not responsible for any loss incurred for non-refundable travel costs.