Cancellation policy
Book with confidence
Our cancellation policy makes it as easy as possible to change your bike tour to different dates or destinations. Even in uncertain times, you can rely on us to provide flexibility so you can book your trip with confidence. Your trip deposit is fully transferable up until 30 days before departure, and your deposit on file does not expire. Below you will find all options to choose either a refund or future trip credit based on your cancellation date. If you have any doubts, just contact us.
2021 STANDARD CANCELLATION POLICY
(applies to all standard self-guided, guided, or premium tours with initial booking date starting from 01st November 2020):
Cancellation
Option (refund)
Postponement
Option
Nr of Days to Start Date
More Than 120 Days
120-91 Days
90-31 Days
30 Days or Less
Cancellation Fee
No cancellation fee. Full refund.
Cancellation fee of 40% of your deposit.
Remaining value refunded.
Cancellation fee of 60% of your deposit.
Remaining value refunded.
Cancellation fee of 100% of trip price.
No refunds.
Future Trip Credit
100% of deposit
100% of deposit
100% of deposit
50% of trip price
Our Future Trip credit never expires and can be transferred to any other tours, future dates or even other guests. Please note that the price for future tours might differ, due to external or internal cost increases of our tours.
Live Love Ride is a “Clean and Safe establishment”, following strict health procedures by the Portuguese Tourism Board. Furthermore, we have gone above and beyond those measures to make sure you ride safely - click to view the 6 reasons why you can enjoy a safe experience with us.
2020 STANDARD CANCELLATION POLICY
(for all standard self-guided, guided, or premium tours with initial booking date up to 01st November 2020):
Cancellation
Option (refund)
Postponement
Option
Nr of Days to Start Date
More Than 121 Days
120-31 Days
30 Days or Less
Cancellation Fee
Cancellation fee of 20% of your deposit.
Future trip credit of 20% of deposit
Cancellation fee of 40% of your deposit.
Future trip credit of 20% of deposit
Cancellation fee of 100% of trip price
Future trip credit of 20% of deposit
Future Trip Credit
100% of deposit
100% of deposit
Option not available
CUSTOM TRIP CANCELLATION POLICY:
Our standard cancellation policies do not apply for Customized or Bespoke tours, and will be communicated on a per project basis.
IF LIVE LOVE RIDE DECIDES TO CANCEL A TOUR:
Live Love Ride does not typically cancel a trip once it is guaranteed. However, due to the ongoing Coronavirus situation, we will consider cancelling a trip in the 30 days prior to the tour start date based on information provided from the Portuguese Government or the Portuguese National Health Directorate (Direcção Geral da Saúde). If Live Love Ride cancels a tour according to the information from one of the institutions above mentioned, we will transfer all your credit with us for you to use as future trip credit, which does not expire. In the event of cancellation, Live Love Ride is not responsible for any loss incurred for non-refundable travel costs.
EXCEPTIONS:
We do not make exceptions to this policy for any reason including personal emergencies, unexpected weather, natural disasters or terrorism.
